TIP OF THE MONTH
Here’s What HOA Residents Have to Say
Americans who live in community associations are overwhelmingly pleased with their communities,
expressing strong satisfaction with the board members who govern their associations and the
community managers who provide professional support.
More than seven in 10 community association residents expressed satisfaction with their
community experience, according to a survey conducted by Zogby International, a leading
public opinion research firm. Almost 40 percent of community association residents say they
are "very pleased," with only 10 percent expressing some level of dissatisfaction. Almost
20 percent express neither point of view.
An estimated 54 million Americans live in some 274,000 homeowner associations, condominium
communities, cooperatives and other planned developments.
Here’s what community association residents say:
The research was sponsored by the Foundation for Community Association Research, a non-profit
organization created in 1975 by Community Associations Institute (CAI).
- 88 percent believe their governing boards strive to serve the best interests of the
- 90 percent say they are on friendly terms with their association board members, with just
4 percent indicating a negative relationship.
- 86 percent say they get along well with their immediate neighbors, with just 5 percent
reporting a negative relationship. Of those who reported issues with neighbors, the most
common problems were pets, general lifestyle, noise, and parking.
- 78 percent believe community association rules "protect and enhance" property values,
while only one in 100 say rules harm property values. About 20 percent see no difference.
- 88 percent of residents who have interacted with professional community managers say the
experience has been positive.
Based on telephone interviews conducted in August 2005, the survey has a margin of error
of +/- 3.5 percentage points. A summary of the results is posted at
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